Wells Fargo said
Thursday that customers are unable to log in to mobile and online banking
and it was investigating the cause of the outage.
In a post on Twitter, the San Francisco-based bank said, "We apologize to
our customers who may be experiencing an issue with our online banking and
mobile app. Thanks for your patience while we research this issue. If you
are impacted, please check back here for updates."
A subsequent post said, "We're experiencing a systems issue that is
causing intermittent outages, and we're working to restore services as
soon as possible."
A "fire suppression" system was accidentally activated earlier Thursday
at a Wells Fargo data center in Minnesota, though the fire department near
the center told CNBC it responded and there was no fire. Fire Chief Tim
Boehlke of Lake Johanna Fire Department told CNBC that the incident
started 5 a.m. local time and Wells Fargo called the fire department at 9
a.m. it is not known whether this was related to the system interruption.
In another tweet Thursday, the bank said the system issues were "due to a
power shutdown at one of our facilities, initiated after smoke was
detected following routine maintenance."
Wells is the fourth-largest U.S. bank by assets with a sprawling branch
operation that reaches coast to coast. People attempting to visit its
website see a message that says it's experiencing technical difficulties.
Wells Fargo's Hilary O'Byrne acknowledged the systems issue in a
statement to CNBC. "We're experiencing a systems issue that is causing
intermittent outages, and we're working to restore services as soon as
possible. We apologize for the inconvenience."